Pickup, Shipping and Delivery

We offer convenient pickup, shipping, and delivery options to ensure you receive your items promptly.

In-Store Pickup:

• Customers can pick up orders from our office or satellite locations during business hours.
• A phone call or email notification will be sent when the order is ready for pickup.

Shipping:

• We offer standard and expedited shipping options within Canada.
• Shipping fees vary based on order size, weight, and destination.
• Tracking details will be provided once the order is shipped.

Delivery:

• Local delivery is available for certain products. Please inquire about eligibility and fees.
• Delivery times may vary based on location and product availability.

Shipping Delays & Issues:

• KineMedics is not responsible for delays caused by couriers or unforeseen circumstances.
• If an order is lost or damaged during shipping, please contact us for assistance.

FAQs

1. When can I pick up my order?
   Once ready, you’ll receive a phone call or an email notification. Pickups are available during business hours at our office or satellite locations.
2. What are the shipping options?
   We offer standard and expedited shipping within Canada. Fees vary by order size, weight, and destination.
3. Do you offer local delivery?
   Yes, for select products. Contact us for availability and fees.
4. What if my order is delayed or lost?
   We’re not responsible for courier delays, but if your order is lost or damaged, contact us for help.